Privacy Policy
Effective Date: February 25, 2026
1. Introduction
ChurnTrack (we, us, or our) provides a client health and retention platform for agencies and service businesses. This Privacy Policy explains how we collect, use, store, and protect information when you use https://www.churntrack.com (the Service).
By accessing or using the Service, you agree to this Privacy Policy.
2. Information We Collect
When you register, we may collect:
- Name
- Email address
- Organization or business name
- Encrypted login credentials
You may upload or manage information about your customers, including:
- Client contact details
- Contract or engagement information
- Notes, activity logs, and retention data
You represent that you have the legal right to upload and process this data.
Payments are processed securely through Stripe. We do not store full card numbers. Payment data is handled according to Stripe’s privacy and security practices.
We may automatically collect:
- IP address
- Browser and device information
- Usage logs
- Interaction data needed to operate, secure, and improve the Service
3. How We Use Information
We use information to:
- Provide, operate, and maintain the Service
- Process subscriptions and payments
- Improve reliability, performance, and features
- Communicate important account or service updates
- Detect fraud, abuse, or security issues
- Comply with legal obligations
We do not sell personal data.
4. Data Security
We implement reasonable technical and organizational safeguards designed to protect information. However:
- No system is completely secure
- Internet transmission carries inherent risk
- Users are responsible for maintaining account security
Use of the Service is at your own risk.
5. Data Retention
We retain data while your account is active and as necessary for business, legal, billing, or security purposes.
After cancellation:
- Data may be deleted, anonymized, or retained as required by law
- Backup copies may persist for a limited period
Deletion requests can be submitted to support@churntrack.com.
6. Data Ownership
You retain ownership of data you upload.
You grant ChurnTrack a limited license to host, process, back up, and transmit your data solely to operate the Service.
8. Payment Processing
Stripe processes payments on our behalf. Their handling of payment information is governed by their own policies.
9. Children’s Privacy
The Service is intended for business use only and is not directed to individuals under 18.
10. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Service after updates constitutes acceptance of the revised policy.
11. Contact
Privacy questions or requests can be sent to support@churntrack.com.